Standard 1: Empowerment

People’s[1] rights are promoted and upheld.

As a result people will:

  • understand their rights and responsibilities
    • exercise their rights and responsibilities.

 

Standard 2: Access and engagement

People’s right to access transparent, equitable and integrated services is promoted and upheld.

As a result people will:

  • access the most appropriate services or support available to meet their needs
    • not be discriminated against based on their age, ability, gender, sexual identity, culture, religion, spirituality or a previous refusal of services.

Standard 3: Wellbeing

People’s right to wellbeing and safety is promoted and upheld.

As a result people will:

  • have had an assessment along with planning, review and evaluation of their services and supports
    • receive services and supports in a safe and healthy environment.

 

Standard 4: Participation

People’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.

As a result people will:

  • access and participate in their chosen communities
    • exercise choice and control as much as possible.

[1] The term ‘people’ includes children, young people, adults and/or families. This term is consistent with terminology adopted by Better services, better opportunities: strategic directions for the Department of Human Services (2010).