Our Philosophy
We deliver our NDIS service based on a capacity building, conflict of interest free, independent focus. We recognise that this is most important for facilitating the NDIS’ promises of choice and control.

Building capacity
The NDIA makes it very clear that Support Coordination is intended to be a capacity building support. The principle is that it is a time-limited support, initially funded and tapering off as the participant becomes independent.
Working in partnership with the participants
We often work with people to understand choice and control as a spectrum. Taking an NDIS plan from approval to implementation might involve 100 or more small decisions. To find the best solution for the client we will undertake research and link the best outcomes for the client, recognising that supports need to be ‘reasonable’ and ‘necessary’ and these supports may need to continue without paid support in future years.
We engage and empower participants and their families and carers the whole way along the journey.
Linking participants to non-NDIS supports
Support Coordination is described in the NDIS Price Guide as assistance to strengthen participant’s ability to connect with informal, mainstream and funded supports. As Support Coordinators we will not just be focused on the “funded supports” instead we would work with our participants to reducing their reliance on paid supports and exploring ways of making progress towards goals that don’t involve paid support at all.
There are some other NDIS capacity building supports that can go part of the way towards filling the gap of Case Managers (e.g. life transition planning, skills development, plan management) and we will also undertake these roles to build resilience in the participant’s support network,
We will monitor and support a participant’s plan budget, maintain accountability and transparency in all our dealings with participant’s money.

Why choose us?
We invite you to contact us so we can:

  • Talk to you about your goals
  • Show you options in services and service providers
  • Resolve any points of crisis you may experience
  • Help you liaise with the NDIA or Local Area Coordinators
  • Draw up service agreements
  • Connect you to mainstream, informal or community supports